How to request deletion
Email privacy@petrolink.co.tz from the email address registered to your account, with the subject line “Data deletion request”. Include the name of your station or company so we can locate the account.
We acknowledge every request within 5 business days and complete it within 30 days. We will confirm by email once the deletion is done. There is no charge.
What we delete
- Your name and email address
- Your phone number, where you provided one
- Your session tokens and device identifiers
- Your app activity and diagnostic history
- Any offline copy held on your device, once you sign out or uninstall the app
What we keep, and why
PetroLink is workplace software. Some records belong to your employer's business accounts rather than to you personally, and we are legally required to retain them:
- Tank dips, pump and nozzle readings, sales, deliveries, shifts, expenses and reconciliation records
- Records required for tax and regulatory audit in Tanzania, typically for five years
Where these records reference you, we replace your identity with an anonymised marker, so the operational history stays intact but is no longer linked to you.
If your account was created by your employer
Most PetroLink accounts are created and administered by a station operator or company administrator, who is the controller of that account. We will notify them of your request and work with them to action it.
For the full detail of what we collect and how it is used, see our Privacy Policy.